Support & FAQ

Questions or feedback?

Email team@fairytrail.app and we'll get back to you within 3-5 business days. In a rush? See if we've answered it before in our FAQ.

Frequently Asked Questions

Q: How does this app work?

Fairytrail is the world's most popular dating app for digital nomads, remote workers, and vanlife travelers. Over 50,000 nomads, remote workers, and travelers have used our app to find adventures, friends, and potential life partners.

Q: Why are there no more matches?

1. If you signed up within 24 hours, your account may still be under review. We have a 10 layer fraud detection system that keeps our community safe.
2. We show limited people per explore based on your preferences.
3. Incomplete profile. If someone has a language preference but you left it blank on your profile, you won't show up. Fill out your profile to increase your visibility.
4. Too narrow filters. If someone didn't fill out an attribute (e.g. Mobility) and you searched Fully Remote, you won't see them. Widen your explore preferences to 'Any' to see more.
5. If you change your explore preferences, it may take a day to see the new profiles.

Q: Is Fairytrail free?

Yes! That said, we ask all users to pay a one-time fee for verification. This attracts sincere, high quality people while keeping out scammers. We have 99.99% real users.
If payment is an issue for you, contact us to verify manually for free access or ask a verified member to invite you.
Learn more.

Q: Is this app LGBT and non-binary friendly?

Of course! We don't explicitly ask for sexual preference. Search for male and you get male. Search for female and you get female. That said, we're still working on a feature for gender fluid folks. Get in touch with us to give feedback!

Q: What are the rules here?

1. Treat people like you want to be treated because a dating app is only as great as its people.
2. Verify your account to keep scammers out
3. Donโ€™t miss lifeโ€™s magical moments by focusing on a screen.