Fairytrail

Support & FAQ

Questions or feedback?

Email team@fairytrail.app and we'll get back to you within 3-5 business days. In a rush? See if we've answered it before in our FAQ.
 

Frequently Asked Questions


Q: How does this app work?

 
We are a travel matching and dating app. Over 30,000 people use our app to find adventures, friends, and even a life partner.
 
Match, video chat, and meet on public adventures.
 
Read more or watch video.
 


Q: Why are there no more matches?

 
1. If you signed up within 24 hours, your account may still be under review. We have a 8 layer fraud detection system that keeps our community safe.
 
2. We show limited people per exploration based on your preferences. This way you can focus on living your best life, be in the moment, and reduce screen time.
 
3. Incomplete profile. If someone searches ethnicity (e.g. Asian) but you left it blank on your profile, you won't show up in their search. Fill out your profile to be seen.
 
4. Too narrow filters. If someone didn't fill out an attribute (e.g. Mobility) and you searched Fully Remote, you won't see them. Widen your search preferences to 'Any' to see more.
 
5. If you change your search preferences, it takes a day to see the new people.
 


Q: Is Fairytrail free?

 
Yes and no. We ask all users to pay a one-time entrance fee of $3. It's kind of like going to a nightclub or a national park!
 
This attracts quality and intentional people while keeping out scammers. We have 99.99% real users. If payment is an issue for you, contact us to verify manually for free access.
 
Learn more.
 


Q: Do I have to pay for adventure picks?

 
During adventure selection, we give you 5 free picks and it's $2 for each additional pick. It's a double-blind picking process, so we don't tell you what the other person picked until both submit.
 
This reduces pressure on both sides because you both want to go there. You're not traveling just to meet someone (68% of our users prefer this).
 
If you don't care about where you go with the person, just choose 'Anywhere' and hopefully the other person chooses 'Anywhere' too.
 
You can turn travel matching off in 'Edit Profile' to skip this. If your match also has it off, then you will instantly match on Anywhere. If one person has it on, both need to pick.
 


Q: Why is there no one in Admires Me?

 
The Admires Me screen shows people who have admired you. If you don't see anyone there, please force quit the app and open it again. Sometimes this app gets out of whack, so do this for any other weird issues you encounter. (Equivalent of blowing on a Nintendo.)
 
If you actually don't have any admirers, then you should use the app more often. We start hiding your profile if we don't see you active for everyone's benefit.
 
You can also try improving your profile to make a better impression. Visit our friends at Style My Profile for expert guidance.
 


Q: Am I required to travel to the places I choose?

 
No! It's just a fun way to have a mini-experience to see if you have the same tastes or travel plans. Many people change their exact travel plans after video chatting.
 
Read this story.
 


Q: Why do I have to choose a destination before talking?

 
1) Matching on a destination creates a mini-bonding experience and common ground.
 
2) It reduces pressure because you're not traveling to meet someone, rather finding out if you are destined to meet.
 
3) You can discover new places and adventures!
 
4) That said, you can opt-out by turning travel matching OFF.
 


Q: Why do I have to choose a destination before talking?

 
1) Matching on a destination creates a mini-bonding experience and common ground.
 
2) It reduces pressure because you're not traveling to meet someone, rather finding out if you are destined to meet.
 
3) You can discover new places and adventures!
 
4) That said, you can opt-out by turning travel matching OFF.
 


Q: Why are there Disney characters here?

 
Actually, they're characters from Native American folklore, Chinese myths, African fables, and German fairy tales.
 
We're fascinated by people and cultures which are shaped through generations of folklore. We use archetypes to elevate personality to the level of physical appearance.
 
Learn more.
 


Q: Is this app LGBT and non-binary friendly?

 
Of course! We don't explicitly ask for sexual preference. Search for male and you get male. Search for female and you get female. That said, we're still working on a feature for gender fluid folks. Get in touch with us to give feedback!
 


Q: What are the rules here?

 
1. Treat people like you want to be treated because a dating app is only as great as its people.
 
2. Your character is as important as your appearance.
 
3. Pay the entrance fee to keep scammers out and the app running.
 
4. Match on destinations to see if you have similar tastes or travel plans.
 
5. A quick video chat can determine in-person chemistry better than a hundred text messages.
 
6. Don’t miss life’s magical moments by focusing on a screen.